You may request a refund or replacement for GlocalMe device for any reason you are not completely satisfied with our product. Shall you wish to return the device purchased please do so within 30 days of dispatch, and kindly follow these simple instructions. Please note, the device must be damage free and returned in perfect condition.
Wrap the returned item(s) in the original packing.
Enclose a copy of the (or original) receipt.
Return via your preferred shipping method.
Please allow 10 business days for the credit to be reflected in your account after we confirm receipt of your returns.
47-15 160th street FL2,
Flushing, NY 11358
Customers will need to afford the return shipping fee except for the following:
You received an incorrect item.
You received a damaged item.
You received a defective item.
You received an item that does not match its description.
Please inspect the
packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
We can replace items if they are defective, damaged, or shipped wrongly free of charge. If you need to exchange it for a different item, or if it doesn’t fit you are welcome to do so within 30 days, however, return costs cannot be covered and items must be returned unused, in their original packaging. Please send us an email at email@example.com to discuss your exchange needs.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 7 business days. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (usually takes 3~10 days) for your bank or credit card company to process and post the refund too. If items are returned damaged, worn or missing packaging we exercise the right to refuse refunds, and the item will be returned to you.
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, don’t hesitate to get in touch with us at firstname.lastname@example.org
Address: 1309 W 15th St STE 260, Plano, TX 75075